Refunds and Returns Policy for Tulip City Shuttle & Sedan Service
Effective Date: October 9, 2024
At Tulip City Shuttle & Sedan Service (“we,” “our,” or “us”), we are dedicated to providing exceptional service and ensuring customer satisfaction. We understand that sometimes you may need to cancel or reschedule your transportation services. This Refunds and Returns Policy explains the conditions, timeframes, and process for initiating a refund. Please read this policy carefully to understand your rights and responsibilities.
1. Cancellations and Refunds
A. Cancellation Process
You may cancel your booking by contacting us via email at britainwoods2015@gmail.com or by calling our customer support line. For a full refund, we recommend that you cancel at least 24 hours prior to your scheduled pick-up time.
B. Refund Eligibility
Refunds for cancellations are based on the following conditions:
- Cancellations made at least 24 hours before the scheduled pick-up time: You are eligible for a full refund.
- Cancellations made less than 24 hours before the scheduled pick-up time: A cancellation fee of 20% of the total booking cost will apply.
- No-shows or cancellations at the time of service: Refunds are not provided for no-shows or last-minute cancellations at the scheduled pick-up time.
C. Refund Process
Upon approval of your refund request, the refund will be processed to your original payment method. Refunds may take 5-10 business days to reflect, depending on your financial institution.
2. Rescheduling Policy
If you wish to reschedule your booking, please contact us as soon as possible at britainwoods2015@gmail.com or via our customer support number. Rescheduling requests are subject to availability and must be made at least 12 hours before the scheduled pick-up time to avoid any additional fees.
3. Service Disruptions and Delays
While we strive to provide timely and efficient transportation services, certain situations beyond our control may lead to delays or disruptions (e.g., inclement weather, traffic conditions). In such cases:
- We will do our best to communicate with you promptly and offer alternate arrangements.
- If we cannot provide the service due to unforeseen circumstances on our end, you may be eligible for a full refund or a credit toward a future booking.
4. How to Initiate a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at britainwoods2015@gmail.com with your name, booking number, and reason for the refund request.
- Provide Additional Information: If necessary, our team may contact you for more details to process your request.
- Review and Processing: Our team will review your request and notify you of the refund approval or rejection within 3 business days.
5. Refund Fees and Costs
- Cancellation Fees: As mentioned, cancellations made less than 24 hours before the scheduled service will incur a cancellation fee of 20%.
- Service Fees: If a payment processing fee applies to your booking, this fee may not be refundable.
6. Contact Information for Customer Support
If you have questions about our Refunds and Returns Policy or need assistance with a refund or rescheduling, please contact us using the information below:
Tulip City Shuttle & Sedan Service
Address: 13311 Bos Ct, Holland, MI
Email: britainwoods2015@gmail.com
We are committed to responding promptly to all customer inquiries and ensuring a smooth and fair process.
7. Modifications to This Policy
We reserve the right to modify or update this Refunds and Returns Policy at any time. Any changes will be posted on this page, and the date of the most recent update will be indicated at the top of the policy. Your continued use of our services after changes are made constitutes your acceptance of the updated policy.
Thank you for choosing Tulip City Shuttle & Sedan Service. We value your business and aim to provide a pleasant, reliable transportation experience for every customer.